SupportHow can we help?
bluebric is the system organisations use to take applications and issue passes for their events. Who can help you best depends on who you are.
Your pass is the organiser's.
We provide the system, but the organisation running the event decides who is approved and what a pass allows. Their name is on your pass, on their emails to you and on the site where you applied.
Has my application been approved?
Sign in to the site where you applied, where you can usually see where it has got to. Only the organiser can approve it, so ask them if you have a question about it. We can't see it or change it.
I can't sign in
Press Forgot your password? on the sign-in page of the site where you applied, and a link to choose a new one arrives by email. If it doesn't, check your junk folder, then ask the organiser.
My details are wrong, or my pass is lost
Where the organiser allows it, you can correct your details yourself once you're signed in. For anything you can't change, or a replacement pass, contact the organiser.
My pass is in Apple Wallet or Google Wallet
It updates itself when the organiser changes it, and says so if it's no longer valid. To remove it, delete it from your wallet. This doesn't cancel the pass with the organiser.
My pass won't scan
Go to the event's accreditation desk, where the organiser's staff can check it for you.
What happens to my personal details?
The organiser decides what is kept about you, and is the one to ask to see, correct or delete it. You can also email privacy@bluebric.com, and we'll pass your request on to them.
Using bluebric at work.
Email support@bluebric.com and we'll reply within one working day. On your event days, and while you print passes, call us on +44 7845 926939.
What helps us help you
Write from the address you sign in with, and tell us the workspace and what you were doing. A link to the screen, or a screenshot, saves a reply.
On your event days
Call rather than email, so it reaches us straight away.
Somebody can't sign in
They can use Forgot your password? on the sign-in page. An administrator in your workspace can also send them a link to choose a new one, or sign them out everywhere.
A question about your data
Email privacy@bluebric.com about a person's request, an export or the data processing agreement. The security page explains how we handle it.
Tell us about your event.
A few lines are enough. If you'd rather talk first, call us on +44 7845 926939, say so here and we'll call you, or email hello@bluebric.com.
What happens next
- 1We reply within one working day
From hello@bluebric.com, with times for a first call. We never add you to a list.
- 2A call about your event
Who comes, how they apply and what the pass carries. Bring last year's spreadsheet if you have one.
- 3Your plan, in writing
The order form and the data processing agreement to sign before any data arrives, and a setup timed back from your event's date.
Thank you.
We reply within one working day, from hello@bluebric.com, with a date for the first call.